SHIPPING INFO + SHOP POLICIES

Thank you for shopping with Keri Hilson! 

FREE SHIPPING TO US DESTINATIONS ON ORDERS $100.00+

PRE-ORDERS: Products purchased as pre-orders will begin shipping on the drop date indicated inside the product details. This ship-date may be outside this retailer's generally stated production + dispatch timeline.

DISCOUNT CODES + PROMOTIONS: One (1) discount code or promotion may be applied per transaction.

RETURN + EXCHANGE POLICY: Purchases made on shopkerihilson.com are final sale. Returns and/or exchanges can not be accommodated.

CHANGE OF SIZE SELECTION: Post-transaction change of size selection requests can not be accommodated. Please make your selections carefully.

CHANGE OF SHIPPING ADDRESS: Post-transaction change of address requests can not be accommodated. Please enter your shipping address correctly.

SHIPPING INFORMATION: Purchases from shopkerihilson.com are dispatched on a production timeline of 7-10 business days. As is standard practice in the United States, "business days" are calculated as Mondays through Fridays - excluding national and postal holidays.

**IMPORTANT NOTE: THE USPS IS EXPERIENCING SIGNIFICANT DELIVERY DELAYS ATTRIBUTED TO PANDEMIC CIRCUMSTANCES, AND DOES NOT GUARANTEE DELIVERY TIMELINES.

Orders depart on a rolling basis via USPS First Class service, M-F. Please allow 24-48 hours from the receipt of your shipping confirmation email for the package to process into the USPS tracking system. USPS First Class packages are on a general 3-6 day "expected" delivery range by the postal service. However, SHIPPING TRANSIT TIMES ARE NOT GUARANTEED BY USPS, and may take up to four to six weeks in some cases.

Shipping updates, such as "out for delivery," or "delivered" are electronically uploaded by the USPS and automatically communicated to the customer through the online merchant platform. Shop Keri Hilson does not receive or control further information on status, does not control or influence carrier updates, and cannot assist with carrier-related inquiries.

LOST OR LATE PACKAGE? Once your shipment leaves the retailer's possession with a tracking number, responsibility for its delivery lies with the USPS. Issues with lost or late packages must be addressed by the Purchaser directly to the carrier, through its Help Request or Claim portal. Shop Keri Hilson can not provide any assistance with the tracking or location of packages in the Carrier's possession. 

This retailer will NOT refund purchases or shipping fees in the event of non-delivery or late delivery by the USPS. Standard shipping does not include package insurance. 

INTERNATIONAL SHIPMENTS: Packages heading to destinations outside the U.S. are initially processed through an international distribution center operated by the USPS. Tracking information is limited after departing the United States, and transit time varies based on the final destination of the package. Please expect shipments to foreign locations to take between 6 and 8 weeks for delivery. Issues with lost or late packages must be addressed by the Purchaser directly to the carrier, through its Help Request or Claim portal. Shop Keri Hilson can not provide any assistance with the tracking or location of packages in the Carrier's possession. 

RETURNED PACKAGES: This retailer relies on the true and accurate shipping details entered by you during the checkout process. If a package is returned to the shop as undeliverable, you may correct your shipping address and have it sent again for a re-shipping fee of $4.99 or $9.99 (dependent on item weight and original shipping fee paid) for U.S. destinations, and $24.99 for international destinations. Otherwise, a credit in the amount of the items purchased less the shipping fee will be made to the original form of payment on file.

CUSTOMER SERVICE: If you have a question not answered above, you may email this retailer at: contact@shopkerihilson.com - Customer service inquiries are answered Mondays through Fridays.