FAQ's

Q: Is this website really connected to recording artist + actress Keri Hilson?

A: Yes! This is the home of Keri Hilson's official product and merchandise shop, and is operated by Keri's artist management team. Keri has approved and/or had a hand in designing every single item available at shopkerihilson.com!

 

Q: I placed an order, and my card was charged - but I can't find an order confirmation email. What should I do?

A: Check your spam/junk folders for the date your order was made - the confirmation likely went there.

 

Q: What is the production turnaround time for purchases made at shopkerihilson.com?

A: 5-7 business days.

 

Q: I need a larger size than what is offered. Can you accommodate?

A: At this time, larger sizes cannot be accommodated. 

 

Q: May I get my shipping expedited?

A: Yes. Choose the USPS Priority option at checkout.

 

Q: My purchase is a gift. Do your packing slips contain pricing information?

A: No. Packing slips are not an invoice or receipt, and do not contain purchase price information.

 

Q: How may I book Keri Hilson?

A: Keri is formally represented by the best talent managers and agents in the entertainment business. Inquiries for performances, appearances, and/or for film & television may be made directly to her representatives, all of whom are easily accessible for serious offers.

 

Q: When will Keri Hilson drop new music?

A: Keri has tons of incredible new music that she can't wait to share with you soon. Make sure you're registered as one of Keri's "Close Friends" on Instagram so that you may have priority access to exclusive content and special announcements directly from her!